Terms and Conditions
Last Updated: 15TH MAY, 2026
Welcome to MIMI DESIGNS. These Terms and Conditions govern your use of our website and the purchase of crochet products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
1. Definitions
- “Company,” “we,” “our,” or “us” refers to Mimi Yahalom Enterprises.
- “Customer,” “you,” or “your” refers to any person accessing this website or purchasing products from us.
- “Products” refers to crochet items, handmade accessories, apparel, décor, and related goods sold on our website.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- You are legally capable of entering into binding agreements under Kenyan law.
3. Products and Services
All crochet products sold on this website are handmade unless otherwise stated. Due to the handmade nature of the products:
- Slight variations in color, size, texture, or pattern may occur.
- Product images are for illustration purposes and may differ slightly from the final item.
We reserve the right to modify or discontinue any product without prior notice.
4. Pricing
- All prices are listed in Kenyan Shillings (KES) unless otherwise stated.
- Prices may change at any time without notice.
- We reserve the right to correct pricing errors that may appear on the website.
5. Orders
- Orders are subject to acceptance and availability.
- Once an order is placed, you may receive an order confirmation email or message.
- We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product unavailability.
6. Payment
We accept payment methods available on the website, including:
- M-Pesa
- Bank transfer
- Debit or credit cards
- Other approved payment gateways
Orders will only be processed after payment has been successfully received and confirmed.
7. Custom and Made-to-Order Items
For custom crochet orders:
- Customers must provide accurate specifications and requirements.
- Production timelines may vary depending on the complexity of the order.
- Deposits for custom orders may be non-refundable once work has commenced.
We reserve the right to decline custom requests that are inappropriate, unlawful, or beyond our production capabilities.
8. Shipping and Delivery
- Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, or unforeseen circumstances.
- Shipping costs are calculated at checkout unless stated otherwise.
- Customers are responsible for providing accurate delivery information.
We are not liable for delays caused by third-party courier services.
9. Returns and Exchanges
Due to the handmade and personal nature of crochet products:
- Returns or exchanges are only accepted for defective, damaged, or incorrect items.
- Requests for returns must be made within [Insert Number] days of receiving the product.
- Products must be unused and returned in their original condition.
Custom-made or personalized items are generally non-refundable unless defective.
10. Refunds
Approved refunds will be processed using the original payment method where possible. Refund processing times may vary depending on the payment provider or bank.
Shipping fees may be non-refundable unless the return is due to our error.
11. Intellectual Property
All content on this website, including:
- Logos
- Product designs
- Images
- Text
- Branding
- Graphics
is the property of [Your Business Name] and may not be copied, reproduced, or distributed without written permission.
12. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Submit false or misleading information
- Copy or misuse website content
13. Privacy
Your personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws, including the Data Protection Act, 2019.
14. Limitation of Liability
To the fullest extent permitted by Kenyan law:
- We shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- Our total liability shall not exceed the amount paid for the product purchased.
15. Force Majeure
We shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including:
- Natural disasters
- Power outages
- Internet disruptions
- Strikes
- Government restrictions
- Pandemic-related disruptions
16. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Kenya.
17. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon publication on the website.
Customers are encouraged to review this page periodically.
18. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Business Name: Mimi Yahalom Enterprises
Email:info@mimidesigns.art
Phone: + 254 115 356 411
Location: Nairobi,Kenya